Privacy Policy

What this policy covers

This policy applies to the DM Design website and the Messenger assistant connected to the official DM Design Facebook Page. The assistant helps people ask about custom furniture, receive an initial price direction, and request a free measurement.

Information we receive

When you use the website assistant or message DM Design through Messenger, we may receive and store:

• for Messenger conversations, a page-scoped identifier and technical message-event identifiers;
• the messages and project details you choose to send, such as product type, dimensions, material, city, and budget;
• your name, phone number, or other contact details only if you voluntarily provide them for a reply or callback;
• photos, drawings, and supported files such as PDFs that you choose to send through Messenger, together with file details such as name, type, size, and upload time;
• request timestamps and email or WhatsApp notification status information used to manage your enquiry.

How we use it

We use this information only to reply to your request, prepare an initial estimate, arrange a free measurement, and contact you about the furniture project you asked us to discuss. We do not sell this information. We do not use messages or form details for third-party advertising.

Storage and sharing

Messenger data is sent to us by Meta. Enquiry records are stored in a restricted business database, and saved Messenger photos and files are stored separately in private file storage. The business owner can view the enquiry and its saved files through the protected DM Design dashboard for customer-service and project follow-up.

To help the owner respond, a summary of your enquiry, including the contact and project details you provide, is sent to DM Design's email inbox at dmcraft111@gmail.com using Google's email service. Enquiry summaries may also be sent to the owner's business WhatsApp when automatic WhatsApp notifications are enabled. These notifications contain text summaries; they do not automatically attach copies of your Messenger photos or files. The email includes an attachment count, when applicable, and a link to the protected enquiry card where the owner can view the saved files.

If you use a WhatsApp button on the website or in Messenger, it opens a chat with DM Design and may prefill your enquiry details. You choose whether to send that message and any additional photos or files in WhatsApp. Meta, Google, and the hosting and storage services process the information needed to provide their respective services.

We keep information only for as long as it is reasonably needed to handle the request, maintain the conversation, or meet legal obligations.

Website measurement

We use Meta Pixel only after you explicitly allow measurement in the website controls. It may receive a limited record of page views, a click that opens WhatsApp, and confirmation that a request was sent through the website so DM Design can understand whether the site is effective. We do not send the content of WhatsApp messages, names, phone numbers, or callback-request details in these measurement events. You can withdraw permission at any time through “Measurement settings” in the site footer. Meta processes measurement data under its own privacy policy.

Your choices and deletion request

You may ask to access, correct, or delete the information associated with your enquiry. Emaildmcraft111@gmail.comwith the subject “Delete my Messenger data” and include enough information to identify your conversation or website enquiry. Requests are handled by the business owner. After confirming that the request is yours, we will delete the associated session and lead data from the business database and notify you when the request is complete.

Saved photos and files, and copies of enquiries already sent to email or WhatsApp, are held separately. Deleting a database record does not automatically delete those copies. Please specify if your request also covers these files and messages so they can be reviewed separately. See theData Deletion Instructionsfor the request details and the limits of deletion from third-party services.

Contact

For privacy questions, contact DM Design atdmcraft111@gmail.com.